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Credit, debit, or health savings card.Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).
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If your doctor did not give you a paper order, check with them to see if they sent it electronically. You should bring the following to your appointment: If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
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Please arrive and check in 10 minutes before your appointment time. At-home collections are limited to zip codes in the cities of Dallas and Fort Worth, Texas. Enter your healthcare provider's information when you schedule your appointment for an at-home collection. If you do not have a copy of your lab order, Getlabs can contact your healthcare provider on your behalf to get a copy of it. You will need a copy of your lab order if you schedule a same-day or next-day appointment for an at-home collection with Getlabs. If you do not have a copy of your lab order, please enter the name and phone number of your doctor or other healthcare provider and Quest Mobile will request your lab order. Your healthcare provider will submit your lab order to Quest Diagnostics, or you can upload your lab order during the in-home collection scheduling process. If you purchased a test from Quest, bring your lab order number or a copy of your lab order details with you to the appointment.You can also get a copy of your lab order from your healthcare provider. However, to prevent delays, visit one of our collection locations during their office hours to get a copy of your lab order. If your healthcare provider ordered a test for you and sent it to us electronically or by fax, we should have it.You can also get additional information by visiting the Getlabs FAQ page.įor Quest Patient Service Center (PSC) appointments: Getlabs will contact you to confirm your appointment and make sure they can complete the specimen collection for your tests.Ĭlick Learn More to find out more information about how Getlab's at-home specimen collection process works. If you do not have a lab order, Getlabs can contact your healthcare provider on your behalf to get a copy of it. You will need a copy of your lab order to set up a same-day or next-day appointment with Getlabs. Click Check Availability to find and schedule an appointment. When you schedule your appointment for certain tests, if your testing type can be done at your home or your place of business, you will see a message about at-home collections by Getlabs. You can get additional information by visiting the Quest Mobile FAQ page. You can upload your lab order during the in-home collection scheduling process. Click Book Now to go to the Quest Mobile website and schedule an appointment. When you schedule your appointment for certain tests, if your testing type can be done at your home, you will see a message about in-home collections by Quest Mobile. Please check with the service provider and your insurance company to determine coverage and out-of-pocket costs. Note: At-home specimen collection may include an additional cost. Quest Diagnostics currently offers in-home appointments in a limited area through either Quest Mobile™ or Getlabs. The technician will draw your labs and deliver them to Quest Diagnostics. The insurance carrier did not respond to the claim.If you live in certain zip codes and the specimen collection for your test can be done at home, you might be able to set up an appointment to have a technician come to your home or place of business to collect the specimen.The insurance carrier processed the claim and applied the balance to your co-pay or deductible.The insurance carrier processed the claim and denied payment.
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Insurance information was not received or the wrong insurance information was received on your test order.Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an bill.Ī few reasons you may have received a bill include, but are not limited to, the following: This bill is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physicians office.Īlthough you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested. The bill you received is for laboratory services provided by Quest Diagnostics, which were ordered by your physician.